Frequently Asked Questions
Everything you need to know about your gear and orders.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status in the 'My Orders' section of your account.
What is your return policy for athletic footwear?
We offer a 30-day return window for all products, including footwear. Items must be in their original condition and packaging. Please note that Hype products may have a shorter return window of 7 days.
How do I find the right size for my sports gear?
Each product page features a detailed size chart. We recommend measuring yourself and comparing your results to the chart, as fit can vary between performance gear and lifestyle apparel.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 15-minute window after placing an order to cancel it via your order history page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.
Are your products covered by a warranty?
Yes, we stand by the quality of our products. If you experience a manufacturing defect within 6 months of purchase, please contact our customer service team for an inspection and potential replacement.